FAQ - Frequently Asked Questions
What is included in my purchase?
As soon as you make a software purchase, you are provided with a 100% genuine product key. This key allows you to download, install and activate your product directly from the official website.
How and when will my order be delivered?
Once you have ordered the product and the payment is successfull received, your product key will be delivered digitally via email immediately and automatically by our shopping system.
Is my information secure and protected?
We have been verified by SSL. This means that your data is fully encrypted and transferred using proven technology. We are committed to providing first-class customer care.
Can i place an order without information?
You can place an order in guest mode, you do not need to create an account and register your information. But we recommend creating an account to take advantage of all our benefits.
Can I use the software on a Mac?
Usually, software that is available for the Mac is specifically identified in the product title or description.
Why didn’t i receive my key or any e-mail?
Please check the Spam/Junk folders on your mailbox first, and double check the email address you have entered in the cart during your purchase. After these steps have been taken and you have still not received your key, please contact us.
How do I download, install and activate my product?
You can usually find brief activation instructions in the product description, more detailed guides will be sent with the activation key in delivery email. And in the unlikely event you still have problems, please contact us, and we will assist you immediately and 24/7.
Will my software expire?
No, when you buy software, it never expires. Unlike subscription-based licenses, the software we provide does not have a renewal date. Even if you upgrade your computer, you just need to download the software again and activate it on the new computer with the same key.
Will I get software updates?
Yes, as long as official supports the product, you will receive all relevant updates.
Any other questions?
Please contact us via email, our customer support service are offered 24/7, so you can get in contact with us at anytime.